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Returns & Exchanges
At Dossier, we want you to find your perfect scent; if you are not completely satisfied with your purchase, you can return your order for a full refund within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
3
Pack and Ship
Securely pack the fragrances in their original packaging and drop off the parcel at any authorized carrier location.
4
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing